Privacy Policy

Welcome to Satoricamp. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or participate in our journeys, retreats, events, and related services.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Automatically Collected Information

When you use our website, we may automatically collect your IP address, browser type, device information, pages visited, referral source, and cookies and analytics data.

When You Contact Us or Subscribe to Our Newsletter

We collect your name, email address, and any other information you voluntarily provide.

When You Send Us a Travel Inquiry

In addition to the above, we request details such as:

  • Phone number
  • Nationality
  • Interests: experiences, regions and places you would like to visit
  • Trip details: travel dates, duration, number of travellers, ages of children, budget range, arrival and departure dates in Japan
  • Preferences: accommodation, meals, guide, transportation, pace of travel
  • Dietary and wellness-related needs: dietary requirements, food allergies, mobility needs

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and applications
  • Plan, suggest and arrange journeys together with our partnered local travel companies
  • Organize and manage journeys and retreats
  • Provide customer support
  • Send important updates related to bookings or events
  • Improve our website and services
  • Send newsletters and marketing communications (you can unsubscribe at any time)
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We share your information only when necessary to operate our services, as described below.

Travel Inquiries

When you send us a travel inquiry, we share your inquiry details with local travel companies in Japan that we select according to your travel preferences, so that they can plan, suggest and operate your journey.

These local travel companies may share relevant details with accommodation providers, guides and experience providers, restaurants and transportation providers, and other travel service providers necessary to book and operate your journey.

Local travel companies handle your information under their own privacy policies.

Cookies and Analytics

Our website uses cookies and similar technologies to improve user experience, analyze website traffic, measure advertising and show you relevant ads on other websites.

We use third-party services such as Google Analytics, Google Ads and Meta (Facebook) Pixel. These services may collect usage data and use cookies according to their own privacy policies.

You can disable cookies through your browser settings. Our website does not currently respond to Do Not Track signals.

Other Service Providers

We use trusted third-party services to run our business, including customer management systems, email/newsletter platforms, and website hosting providers.

We may also disclose information if required by law or to protect our rights and safety.

4. International Data Transfers

Because Satoricamp works with international travelers and service providers, your information may be processed or stored in countries outside your own country of residence.

We take reasonable steps to ensure your data is handled securely.

5. Data Retention

We retain personal information only as long as necessary for providing our services, meeting legal and accounting obligations, resolving disputes, and business operations.

When no longer needed, we will securely delete or anonymize your information.

6. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

  • Access to your information
  • Correction of inaccurate data
  • Deletion of your data
  • Withdrawal of consent
  • Objection to certain processing activities

To make a request, please contact us using the information below.

7. Email Communications

If you subscribe to our newsletter or updates, you may receive occasional emails about upcoming journeys, retreats and events, new experiences, and articles or announcements.

You can unsubscribe at any time using the unsubscribe link included in emails.

8. SMS / Text Messaging

If you provide your phone number and opt in through our website forms, Satoricamp may send you text messages related to your journey planning and inquiries (customer care), as well as occasional promotional messages about journeys, retreats, and events.

  • Message frequency varies.
  • Message and data rates may apply.
  • You can opt out at any time by replying QUIT.
  • Consent to receive text messages is not required to use our services.
  • You must be 18 years or older to consent to receive text messages.

9. Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites.

Please review their privacy policies separately.

11. Children’s Privacy

Our website is intended for adults, and we do not knowingly collect personal information directly from children.

When a journey includes children, a parent or guardian may provide their ages so that the journey can be planned. Further details needed for booking are collected by the local travel companies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with the revised “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Website: Satoricamp Contact Page